Successful enterprises live and breathe digital strategies to build a sustainable environment where a customer-centric business model is crucial in reaching beyond existing demands and future possibilities. A company-wide transformation with an enhanced business model is needed to stay relevant to customers in the fast-changing marketplace. To actively and effectively engage customers in a digitally connected world, realigning human factors, technology, investment and business models have become an imperative no business should ignore.
How are you listening to human stories generated from the online and offline environment? How are you processing and utilising customer intelligence to create deeper engagement and meaningful interaction? How are companies leveraging big data, social, mobile, apps and cloud to provide a seamless customer experience? What are the most important digital transformation initiatives to your organisation’s needs to accelerate business growth and maintain customer loyalty?
The 2016 Digital Leaders Summit will present the best in class practices and case studies from top digital leaders as they share their insights into taking your organisations further into the digital age and delivering the next generation of digital experience. Key topics include implementing the digital roadmap; utilising customer intelligence to create deeper engagement and meaningful interaction; leveraging big data, social, mobile, apps and cloud to provide a seamless customer experience; accelerating business growth and maintaining customer loyalty; reimagining possibilities to engage and collaborate; and staying relevant to customers in the fast moving business environment.
Chief Digital Officers, Chief Marketing Officers, Chief Innovation Officers, Chief Customer Officers, Chief Information Officers, Chief Technology Officers, Chief Operation Officers; EGM/GM/Head of Digital, Analytics, Customer Insights, Mobile, Online, UX, Customer Experience, Social Media, Marketing, Branding, Media, Data, BI, Channels, CRM, e-Commerce, Digital Content Producers; and other Digital Champions.
General Manager – Journey Information & Digital, Strategy & Engagement
NSW Roads & Maritime Services