Digital Leaders Summit

Successful enterprises live and breathe digital strategies to build a sustainable environment where a customer-centric business model is crucial in reaching beyond existing demands and future possibilities. A company-wide transformation with an enhanced business model is needed to stay relevant to customers in the fast-changing marketplace. To actively and effectively engage customers in a digitally connected world, realigning human factors, technology, investment and business models have become an imperative no business should ignore.

How are you listening to human stories generated from the online and offline environment? How are you processing and utilising customer intelligence to create deeper engagement and meaningful interaction? How are companies leveraging big data, social, mobile, apps and cloud to provide a seamless customer experience? What are the most important digital transformation initiatives to your organisation’s needs to accelerate business growth and maintain customer loyalty?

The 2016 Digital Leaders Summit will present the best in class practices and case studies from top digital leaders as they share their insights into taking your organisations further into the digital age and delivering the next generation of digital experience. Key topics include implementing the digital roadmap; utilising customer intelligence to create deeper engagement and meaningful interaction; leveraging big data, social, mobile, apps and cloud to provide a seamless customer experience; accelerating business growth and maintaining customer loyalty; reimagining possibilities to engage and collaborate; and staying relevant to customers in the fast moving business environment.

Key Topics

  • Transforming your organisation with new business imperatives to stay competitive and relevant to your customers
  • Implementing the digital roadmap
  • Delivering the next generation of digital experience
  • Avoiding failure to adapt to disruption by listening and understanding human stories and evolving trends
  • Leveraging digital technologies – bringing big data analytics, mobile, apps, social and cloud together to enhance customer experience and improve loyalty
  • Building a customer-centric model by harnessing digital technologies and embracing an agile mindset
  • Communicating and collaborating to promote a vision and enforce a cultural change across the organisation
  • Customer intelligence – the new age of predictive analytics
  • Achieving measurable results from the increases in customer engagement
  • Integrating enterprise technology architectures and processes to improve your business capability
  • Mapping the customer digital journey and building a solution around

Target Audience

Chief Digital Officers, Chief Marketing Officers, Chief Innovation Officers, Chief Customer Officers, Chief Information Officers, Chief Technology Officers, Chief Operation Officers; EGM/GM/Head of Digital, Analytics, Customer Insights, Mobile, Online, UX, Customer Experience, Social Media, Marketing, Branding, Media, Data, BI, Channels, CRM, e-Commerce, Digital Content Producers; and other Digital Champions.

Previous Speakers

1 Gary Wheelhouse pic

Gary Wheelhouse

Chief Digital Officer
Harvey Norman

2 Vincent Dempsey pic

Vincent Dempsey

General Manager, Digital Channels

Linda Duncombe

Linda Duncombe

MD, Customer Franchise, Citi Global Consumer Bank
Citi Australia

4 John Batistich Director Marketing Westfield Scentre Group

John Batistich

Director, Marketing
Scentre Group (Westfield Shopping Centre)

5 Clive Dickens Director Digital and Innovation Southern Cross Austereo

Clive Dickens

Chief Digital Officer
Seven West Media

6 Leanne Fry Chief Digital Officer Fairwork Ombudsman

Leanne Fry

Chief Digital Officer
Fair Work Ombudsman

7 Samir_Mahir_TA

Samir Mahir

Chief Information Officer
Tennis Australia

Peter Grant pic

Peter Grant


Alison Hughes_large

Alison Hughes

Head of Digital Delivery
Virgin Money

James Fleet pic

James Fleet

Chief Marketing Officer
Winning Group


Christian Wood

General Manager – Journey Information & Digital, Strategy & Engagement
NSW Roads & Maritime Services


Mike Zeederberg

Co-Founder & Managing Director

Adam Corey headshot

Adam Corey

Director of Partner Development

David Holmes_IMG_5184

David Holmes

Chief Digital Officer

M Dawson

Mark Dawson

Senior Manager, Digital
Hollard Financial

Tim Kirkman

Tim Kirkman

Product Director
Elcom Technologies

Previous Platinum Partner


Previous Summit Partners

Commission Factory